Privacy Policy

How we collect, use, and protect your information.

Last updated: June 19, 2026

This Privacy Policy explains what information we collect when you use our website and IPTV service, how we use it, and the choices you have. By using our service, you consent to the practices described here.

Third-party reseller notice. TiviGuide is an independent third-party reseller and does not own or operate the IPTV streams, servers, or content. Streaming infrastructure is operated by upstream suppliers, and any data handled by those suppliers is governed by their own policies and is outside our control.

1. Information We Collect

Contact details you provide, such as your email address and Telegram username, used to deliver credentials and provide support.
Order information, such as the plan you purchased and the date of purchase.
Payment information processed by third-party payment providers (such as PayPal, card processors, or cryptocurrency networks). We do not store full card numbers or wallet private keys.
Technical data, such as basic device or connection details you share with us while we help you set up or troubleshoot the service.

2. How We Use Your Information

To activate, deliver, and manage your subscription.
To provide installation help, troubleshooting, and customer support.
To process payments and prevent fraud or abuse.
To send you service-related messages, such as renewal reminders.
To comply with legal obligations where applicable.

3. Payment Processing

Payments are handled by third-party payment providers. When you pay, your payment details are submitted directly to those providers and are subject to their privacy policies. We receive only the information necessary to confirm and fulfil your order.

4. Sharing of Information

We do not sell your personal information. We may share limited information with the upstream suppliers needed to activate your line, with payment providers to process transactions, and where required by law. These parties may process your data under their own policies.

5. Cookies and Analytics

Our website may use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though some features may not work without them.

6. Data Retention

We keep your information only as long as necessary to provide the service, fulfil the purposes described in this policy, and comply with our legal obligations. You may request deletion of your contact details at any time, subject to records we are required to keep.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

9. Children's Privacy

Our service is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact

For any privacy questions or requests, contact us on Telegram at @premiumiptvhdr.