Refund Policy

All payments made for our IPTV service are final and non-refundable. This applies to all plans, durations, and payment methods, and includes any unused portion of a subscription. Once a subscription has been activated, no refund — full or partial — will be issued.

Your satisfaction matters to us. If your subscription is not working as expected, we will do everything we reasonably can to help you get it working. Our support team will:

• Troubleshoot setup, app, and connection issues with you directly.
• Help you configure your device and player correctly.
• Provide an alternative user, line, or solution to restore your access.
• Stay with you until we have exhausted every reasonable option to fix the issue.

Please contact us on Telegram at @premiumiptvhdr before, during, or after setup so we can assist you quickly.

Some countries and internet service providers block IPTV lines. In those cases, a VPN is required to access the service. If a VPN is needed in your region, this is considered a normal condition of access in that location and is not a service failure. Difficulty accessing the service without a VPN in a restricted region is not grounds for a refund. We will gladly guide you through setting up a VPN so your subscription works.

TiviGuide is an independent third-party reseller. We do not own, host, or control the streams, servers, or content. We resell access and provide setup and support. Because the underlying service is operated by upstream suppliers, our commitment to you is to do everything we can to keep your access working rather than to issue refunds.

Initiating a chargeback or payment dispute instead of contacting our support team may result in immediate termination of your service. We ask that you reach out to us first — we are committed to resolving any issue you experience.

Questions about this policy? Message us on Telegram at @premiumiptvhdr and we'll be happy to help.